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We are sorry that you are experiencing problems with your product.

If you would like, you can either contact our customer service team for further assistance on troubleshooting or return the product for further investigation.

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Poor performance / processing

Speed problem

Leakage general

Outer foil worn-out

End user pain

Function

Smell

Pressure sensor warning light does not work

Display

Rattle

Noise

Set gets very hot / parts melting

Damage

Short operation time / short battery life

No battery charging

Battery

Powers up but no operation

Other

Not operating

Power supply

Silk-épil 5, Silk-épil 7Troubleshooting Center

Silk-épil 5, Silk-épil 7
Troubleshooting Center